Frequently asked questions

Visit our website or download the mobile app, click "Get Started Free", enter your phone number, create a password, and verify with the OTP sent to your phone. It's free and takes under 2 minutes.

Yes — our Free plan includes sales tracking, expense management, basic reports, customer management, and USSD access, with no time limit. Pro and Enterprise plans unlock M-Pesa integration, invoicing, credit scoring, and more.

Yes. Your account works across the web dashboard, mobile app, and USSD. All data syncs automatically — record a sale on USSD and see it instantly on your phone app.

Go to Sales → Record Sale, add the items, quantities, and prices, then save. You can also record via USSD by dialling *384*123# from any phone — no internet needed.

Yes. The mobile app works completely offline. Sales are stored locally and sync automatically the next time you have internet — no data is lost.

Go to Expenses → Add Expense, enter a description, amount, category, and payment method. You can attach a photo of the receipt and mark expenses as tax-deductible for KRA purposes.

Go to Invoices → Create Invoice. Add your customer's details, line items, and due date. Then send directly via email or WhatsApp — customers get a payment link to settle via M-Pesa.

Yes, on the Pro plan. Send an STK Push from any invoice — your customer gets a prompt on their phone to approve the payment. BizTrack automatically reconciles it against the invoice.

USSD lets you use BizTrack on any phone — including basic feature phones — with no internet. Dial *384*123# from your registered number, enter your PIN, and you can record sales, check balances, and view reports right from the dial menu.

No. USSD works on any phone that can make calls — Nokia, Tecno, Samsung basic, any handset on any network. No internet or data plan required.

Your score is based on your sales consistency, profitability trends, months of data, and M-Pesa transaction history. The longer and more consistently you use BizTrack, the stronger your score becomes — and the higher the loan amounts you can access.

Once eligible (usually after 3+ months of active use), go to Credit Score → Apply for Loan. Enter the amount and purpose. Applications are reviewed within 48 hours and disbursed directly to your M-Pesa.

Go to Settings → Billing & Plans, choose Pro or Enterprise, and pay via M-Pesa STK Push. Your plan upgrades instantly — no waiting.

Yes, cancel anytime from Settings → Billing. Your plan remains active through the end of your billing period. Your data is never deleted, and you can reactivate anytime.

Your full sales and expense history is always preserved. You'll lose access to Pro features like M-Pesa integration and invoicing, but all your data remains intact and accessible.